Privacy Policy

Last Updated: August 29, 2025

1. Introduction & Scope

This Privacy Policy describes how Happy Drip IV & Wellness ("we," "us," or "our") collects, uses, stores, and protects the personal information of visitors to our website www.happydripiv.com and users of our IV hydration, wellness services, and medical-assisted weight loss programs. We are committed to protecting your privacy and ensuring transparency about our data practices. This policy outlines how we handle your information in compliance with applicable privacy laws, including GDPR, CCPA/CPRA, CalOPPA, PIPEDA, and other U.S. state-level privacy regulations.

By using our website and services, you consent to the practices described in this policy. If you do not agree with these practices, please refrain from using our website and services. We encourage you to read this policy carefully and contact us with any questions using the contact information provided in Section 9.

2. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when scheduling appointments, signing up for our VIP Drip Club, subscribing to our communications, or contacting us through our website. This includes:

• Contact Details -- your name, email address, phone number, and postal address when you book our services or create an account.
• Health Information -- information about your health status, medical history, and wellness goals that you provide during consultations or through intake forms to ensure our services are appropriate for your needs.
• Payment Information -- credit card details, billing address, and other financial information necessary to process payments for our services (though we do not store complete payment card information).

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Device and Usage Information -- your IP address, browser type, operating system, pages visited on our site, time spent on pages, and referring URLs.
• Location Data -- general geographic location based on IP address to help us provide location-specific services and information.
• Cookies Data -- information collected through cookies as described in Section 7.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision -- to schedule and administer IV therapy appointments, weight loss programs, and other wellness services you request; to process payments and maintain your account.
• Communication -- to respond to your inquiries, send appointment reminders, provide information about our services, and notify you of changes to our policies or services.
• Marketing -- with your consent, to send promotional communications about new services, special offers, and wellness tips that may be of interest. You may opt out of marketing communications at any time.
• Service Improvement -- to analyze how our website and services are used, troubleshoot technical issues, and improve user experience.
• Legal Compliance -- to comply with applicable laws and regulations, including healthcare regulations and tax requirements.

We process your information based on the following legal bases: (1) your explicit consent, (2) performance of a contract with you, (3) compliance with legal obligations, and (4) our legitimate business interests in providing and improving our services.

4. How We Share and Disclose Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing services, including:

• Payment processors (e.g., credit card companies) to handle financial transactions
• Medical professionals involved in your care (with your explicit consent)
• IT and cloud hosting providers for website maintenance and data storage
• Marketing platforms for email communications (only with your marketing consent)

These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy commitments.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security & Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption -- sensitive data (such as health information and payment details) is encrypted during transmission using SSL technology and at rest.
• Access Controls -- strict access controls limit which employees and contractors can access your personal information, and only on a need-to-know basis.
• Regular Security Assessments -- we conduct regular security assessments and updates to our systems to protect against vulnerabilities.
• Employee Training -- our staff receives regular training on privacy and security best practices.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our specific retention periods are based on:

• The nature of the information and purpose for collection
• Legal and regulatory requirements (especially for health information)
• Business needs and contractual requirements

Typically, we retain: health and service records for at least 7 years as required by healthcare regulations; financial records for 7 years for tax purposes; website analytics data for 26 months; and marketing information until you withdraw consent or unsubscribe.

6. Your Rights & Choices

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

• Right to Access -- you may request details about the personal information we hold about you and how we process it.
• Right to Correction -- you may request correction of inaccurate or incomplete personal information.
• Right to Deletion -- you may request deletion of your personal information under certain circumstances.
• Right to Opt-Out -- you may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
• Right to Data Portability -- you may request a copy of your information in a structured, machine-readable format.
• Right to Restrict Processing -- you may request that we limit how we use your personal information in certain circumstances.
• Right to Withdraw Consent -- where we process your information based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us using the information in Section 9. We will respond to your request within the time required by applicable law and may need to verify your identity before processing your request.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support our marketing efforts. These technologies help us remember your preferences and login information, analyze how visitors use our website to improve our services, and deliver targeted advertisements based on your interests (with consent where required).

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your experience on our website. You can also opt out of certain advertising cookies through the Digital Advertising Alliance's opt-out portal.

We may use the following types of cookies:

• Essential Cookies -- required for basic site functionality and cannot be disabled
• Analytical/Performance Cookies -- help us understand how visitors interact with our website
• Functionality Cookies -- enable enhanced functionality and personalization
• Targeting Cookies -- used to deliver relevant ads and track campaign performance

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last Updated" date at the beginning of this policy indicates when the latest changes were made.

We will notify you of material changes through prominent notices on our website, by email, or through other communication channels. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Happy Drip IV & Wellness
813 Brown Trail #6B, Bedford, Texas 76022
Phone: (682) 283-6976
Email: info@happydripiv.com

For privacy-specific concerns, you may also contact our designated privacy officer at the above address or email. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. Additional Provisions

Children's Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

International Transfers

If we transfer your personal information outside your home country, we will implement appropriate safeguards (such as standard contractual clauses) to ensure the protection of your information in accordance with applicable data protection laws.

Health Information Specifics

As we collect health information to provide our services, we may have additional obligations under laws such as HIPAA. Our handling of protected health information is described in our Notice of Privacy Practices, which will be provided to you before receiving services.